Privacy Policy

1. Introduction

SnehaElev8r ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and share your information when you use our mobile application ("App") and related services ("Services").

By using the SnehaElev8r App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information from you:

  • Name
  • Email address
  • Phone number
  • Company name
  • Device information (e.g., device model, operating system, unique device identifiers)
  • Account credentials (username and password)

1.2 Location Data

Our App collects and processes location data as described below:

Types of Location Data Collected:

  • Precise Location Data: We collect precise GPS coordinates (latitude and longitude) from your device when you use certain features of the App, such as technician tracking, job assignment, and real-time service updates.
  • Approximate Location Data: We may also collect approximate location information based on your IP address or network-based location services.

How Location Data is Collected:

  • When in Use: Location data is collected when you are actively using the App, particularly when using features that require location services (such as viewing technician locations or logging service visits).
  • Background Location (if applicable): For field technicians, the App may collect location data in the background to enable real-time tracking and efficient job assignment, even when the App is not actively open. This background collection is essential for operational efficiency and safety purposes.
  • Technical Methods: Location data is collected through GPS, Wi-Fi, cellular network towers, and other location-sensing technologies available on your device.

Purpose of Location Data Collection:

  • Technician Tracking: To enable real-time tracking of field technicians for operational efficiency, safety, and customer service purposes.
  • Job Assignment: To assign service jobs to the nearest available technician based on their current location.
  • Service Optimization: To optimize service routes, reduce travel time, and improve overall service efficiency.
  • Emergency Response: To provide assistance and support to technicians in case of emergencies or safety concerns.
  • Service Verification: To verify that service visits occur at the correct locations and maintain accurate service records.
  • Analytics and Improvement: To analyze service patterns, improve App functionality, and enhance user experience.

User Control Over Location Data:

  • Permission Required: The App will request your permission before accessing location data. You can grant or deny this permission through your device settings.
  • Control Settings: You can control location access at any time through your device's Settings app under Location Services or App Permissions.
  • Disabling Location: If you disable location services, certain features of the App (such as technician tracking and job assignment) may not function properly or may be unavailable.
  • Revoking Permission: You can revoke location permission at any time. However, this may limit your ability to use certain App features.

Location Data Retention:

  • Retention Period: Location data is retained for as long as necessary to fulfill the purposes outlined above, typically for the duration of active service assignments and for a reasonable period thereafter for record-keeping and analytics purposes.
  • Deletion: You may request deletion of your location data by contacting us at info@snehaelev8r.com. We will delete your location data in accordance with applicable laws, except where retention is required for legal or legitimate business purposes.

Sharing of Location Data:

Location data may be shared in the following circumstances:

  • Within the App: Location data is shared with authorized users within your organization (such as dispatchers, managers, and other technicians) who need access to this information for operational purposes.
  • Service Providers: We may share location data with trusted third-party service providers who assist us in operating the App, such as cloud hosting providers and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose location data if required to do so by law or in response to valid legal requests by public authorities.

Location Data Security:

We implement appropriate technical and organizational security measures to protect location data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption during transmission, secure storage, and access controls.

1.3 Usage Data

We automatically collect information about your interactions with the App, including:

  • Features accessed and time spent on the App
  • Pages or screens viewed
  • Actions taken within the App
  • Error logs and crash reports for App performance improvements
  • Date and time of access

1.4 Cookies and Tracking Technologies

The App may use cookies or similar tracking technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can manage cookie preferences through your device settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To deliver the core functionality of the App, including maintenance scheduling, breakdown alerts, job assignments, and technician tracking.
  • Improve User Experience: To optimize App performance, personalize your experience, and develop new features.
  • Communication: To send you notifications about maintenance reminders, job updates, service alerts, and other important information related to your use of the App.
  • Customer Support: To respond to your inquiries, provide technical assistance, and address any issues you may encounter.
  • Business Operations: To manage appointments, facilitate communication between clients and technicians, and ensure operational efficiency.
  • Marketing and Promotions: To send you updates, promotions, and relevant business information, with your consent where required by law.
  • Security and Fraud Prevention: To detect, prevent, and address fraud, abuse, security breaches, and other potentially harmful activities.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
  • Analytics and Research: To analyze usage patterns, conduct research, and generate insights to improve our Services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating the App, such as cloud hosting providers, analytics services, customer support platforms, and payment processors. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Business Partners: With your explicit consent, we may share your information with business partners for collaborative services or marketing purposes.
  • Within Your Organization: Information may be shared with authorized users within your organization (such as managers, dispatchers, and technicians) who need access for operational purposes.
  • Legal Obligations: We may disclose your information to comply with legal obligations, law enforcement requests, court orders, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not personally identify you for research, analytics, or marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data during transmission and storage
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data security and privacy practices

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The retention period depends on:

  • The nature and purpose of the data collection
  • Your ongoing use of the App and Services
  • Legal, regulatory, or contractual obligations
  • Legitimate business interests (e.g., record-keeping, dispute resolution)

Once the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws and our internal data retention policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and Review: You have the right to access and review the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information.
  • Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
  • Restriction of Processing: You have the right to request restriction of the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes or based on legitimate interests.
  • Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@snehaelev8r.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Our App is not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.

If you believe that we have collected information from a child, please contact us immediately at info@snehaelev8r.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

  • Update the "Effective Date" at the top of this Privacy Policy
  • Post the updated Privacy Policy in the App and on our website
  • Notify you of significant changes through the App or via email, where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

10. Account Deletion

You have the right to request the deletion of your account and associated personal data at any time. To delete your account:

  • Request Submission: Send an account deletion request to info@snehaelev8r.com with the subject line "Account Deletion Request." Please include your registered email address and any other identifying information to help us locate your account.
  • Verification: We may ask for verification to ensure the security of your data and confirm your identity before processing the deletion request.
  • Processing Time: Upon verification, your account and associated personal data will be deleted within 30 days, except for data we are legally required to retain for compliance, legal, or legitimate business purposes (such as financial records, dispute resolution, or fraud prevention).
  • Consequences: Deleting your account will permanently remove all your data from our active systems, and you will lose access to the App's services. This action cannot be undone.
  • Backup Data: Please note that deleted data may persist in backup systems for a limited period before being permanently removed.

11. Third-Party Links and Services

The App may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our App.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries as promptly as possible, typically within 30 days of receipt.

13. Your Consent

By downloading, installing, and using the SnehaElev8r App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our App or Services.